Returns and Refund Policy
1. Introduction
Welcome to Travellers.in. This Returns and Refund Policy outlines the conditions under which you may request a return or refund for services booked through our platform.
2. Return Eligibility
Returns are only applicable for physical products, such as travel accessories purchased through our platform. For service-based bookings (tours, reservations), returns are not applicable, but you may request a cancellation or refund based on the service provider's terms.
- Physical products must be returned in their original condition and packaging.
- Products must be returned within 14 days of delivery.
- Proof of purchase is required for all returns.
3. Refund Process
Refunds are applicable under the following conditions:
- For physical products, refunds will be processed upon successful inspection of the returned item.
- For service cancellations, refunds will be issued according to the service provider’s cancellation policy.
- Refunds will be credited to the original payment method used during the transaction.
- Processing time: 5-10 business days.
4. Non-Refundable Items and Services
The following items and services are not eligible for returns or refunds:
- Customized or personalized products.
- Downloaded digital content or e-tickets.
- Services already rendered or partially utilized.
- Non-refundable bookings as specified during purchase.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be processed.
- If you’ve done this and still haven’t received your refund, please contact us at admin@travellers.in.
6. Contact Us
If you have any questions regarding our Returns and Refund Policy, please reach out:
📧 Email: admin@travellers.in
📞 Phone:+91 7708655899
🌐 Website: Travellers.in
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